CARL Job Listings

Working Title: Weekend Closer
Unit: Access Services
Job Class Title: Library Specialist II
%FTE: 100

Time Schedule:
Normal hours
Tuesday-Thursday 9:00am – 6:00pm
Friday 2:20pm – 11:20pm
Saturday 1:20pm – 10:20pm
Intersession Tuesday-Thursday 9:00am – 6:00pm
Friday 10:20am – 7:20pm
Saturday 9:20am – 6:20pm
Summer Quarter Tuesday-Friday 9:00am – 6:00pm
Saturday 9:20:00am – 6:20pm

During exam periods the library may extend its hours. At these times your work schedule will change and you will be required to close the building. All work schedules are subject to change due to departmental need and scheduled library hours.

Job Objective:

Provide quality public service to the patrons of Stanford University at the circulation desk and library entrances and through other tasks.

Responsibilities:

(Public Service: 50% time)

• Utilize SULAIR automation system for a variety of tasks, including public services and technical duties.
• Research online circulation records for patrons and materials.
• Provide public service at the Loan Desk, two entry portal desks and Privileges Desk for assigned shifts.
• Charge, renew and discharge library materials.
• Use sound judgment to handle patron information-address complaints, disclose information, or refer patrons to supervisor as appropriate.
• Handle fine payments with accuracy and discretion.
• Accept late or lost material returns and/or payments and adjust patron bills.
• Remove fines in other circumstances, when directed by a supervisor.
• In the absence of a supervisor, handle difficult situations such as medical emergencies, fire alarms, or incident reports according to established guidelines.
• Prepare signage for Access Services i.e. hours, specialty areas, and miscellaneous.
• Serve as closer on Friday and Saturday evenings.
• Clear patrons.
• Secure building.
• Report issues to supervisor, facilities and/or police/fire departments.

Technical/clerical duties: (35% time)

Loan and Course Reserves Unit
• solely responsible for clearing GRE-Billed overdue charges
• ensures that patron and item records are correct and up-to-date
• takes the lead in processing Claims Returned searches
• updates patron record to remove or reapply fines, fees, and holds
• physically checks stacks for missing materials in Green
• notifies patron of search results
• notifies appropriate collection selector for materials declared lost
• processes new books from Binding & Finishing by updating item records
• reconciles problem records by verifying current status/inactivity in the online bibliographic database
• processes SAL 3 pages – receives and processes materials from SAL3 on Mondays and provides backup on Sundays and Mondays for the return of SAL 3 pages
• prioritizes daily work to ensure that pages are delivered according to published delivery schedule
• notifies patrons of item availability
• investigates missing/anomalous materials

Expert Partner Duties (15% time)

• Function as Expert Partner (EP) for assigned work group unit
• Provide technical support for staff machines, network and library automation issues.
• Perform upkeep of the public computer areas, including serving printers
• Assist in the adoption of new programs and equipment by staff.
• Resolve routine problems and act as liaison between unit and the SULAIR ad campus computing resources.

Learn and perform other Reserves, Loan and Privileges tasks when needed.

Other duties as assigned.

Description of the Relationships and Roles:

Patrons of Stanford University Libraries:
• Provide quality customer service to patrons and visitors to SUL/AIR.
• Liaison with the Faculty/Instructors/TA’s/branch libraries for Reserves

Access Services:
• Participate in departmental teams on special projects.
• Work with departmental staff to accomplish daily operational objectives

SULAIR:
• Maintain good communication with Facilities staff/police/fire departments regarding building.
• Provides support and trouble-shooting for problems, coordinating the Unicorn Circulation Help Desk.
• Serves on the Unicorn Circulation Planning committee and Unicorn Circulation Group.

Equipment, Systems, software, skills to be used in the performance of the job:

• SirsiDynix’s Integrated Library System – use to perform circulation testing functions.
• Two-way radios – communicate with other library staff while closing the library.
• Scheduling software (WhenToWork.com) – view desk schedule and track personal work schedule.
• Email applications (Thunderbird, Outlook, etc.) – create, respond to, and organize emails.
• Internet – search library and Stanford websites for information about library materials and policies and the Stanford community.
• Word processing software (Microsoft Word) – creates and edits documents, use spreadsheets and graphic applications.
• Kronos – to submit time sheets.
• ILLIAD – to check out interlibrary books..
• Calendar software – track personal meetings and deadlines.
• Wiki software (consul.stanford.edu) – view, responds to, create, and edit wiki documents.
• Diebold Machine for issuing ID cards.

Qualifications:

Required:
• Demonstrate excellent attendance record and flexibility to change work schedule to meet department’s needs when emergencies arise.
• Flexibility to change work schedule to meet department’ needs.
• Able to work effectively with the public at a busy service desk.
• Able to process high volume of work with accuracy and attention to detail.
• Able to multitask successfully.
• Able to communicate effectively in English both written and oral.
• Able to handle highly confidential material with discretion.
• Demonstrate office and organizational skills.
• able to work in team effort setting
• able to work at a computer 3-4 hours a day
• working experience with the Internet, PC-based MS Office, electronic mail, and sundry applications
• able to move items 5-10lbs and maneuver book carts up to 250lbs

Desired: Knowledge of the structure and organization of SUL and Stanford. Experience in an academic library and with online circulation system.

To assure your application information is captured in our official files and that the hiring department also has immediate access to your resume, you must apply to jobs.stanford.edu and in the search box indicate Req. 31524.

EEOC

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