Evening Circulation Supervisor – California Lutheran University

 

Job Title: Evening Circulation Supervisor Grade:  3
Division/Department: ISS Job Function:         Staff
Date:                       7/30/2014 FLSA: Non-Exempt

BASIC FUNCTION:

Under the supervision of the Assistant Director of Library Services, the Evening Circulation Supervisor works with the Public Services team to provide frontline service to library patrons. This position oversees the evening operations of the library’s circulation and information commons (IC) services. The evening circulation supervisor will assist with document delivery, interlibrary loan services and work in collaboration with the manager of scholarly communication.

REPRESENTATIVE DUTIES:

  • Delivers front line service to library patrons in the evening hours. Directs library visitors to appropriate service points; provides directions to campus locations outside the library; resolves patron disputes in a tactful and fair manner. E
  • Maintains patron records in the library’s automated system, Online Computer Library Center’s  (OCLC) WorldShare Management Services (WMS); charges and discharges materials in the library system; assists patrons with locating items held in the library; collects fines/fees and updates WMS and Datatel systems to reflect payments; performs nightly closing tasks. E
  • Assists with hiring, training, scheduling, and evaluating the performance of student assistants. Prepares and alternates leading student training meetings. Develops and continually updates training materials for student assistants utilizing Blackboard, learning management system. Check and approve student time cards. E
  • Assists library patrons with basic walk-in Help Desk requests. Contacts the Help Desk via AIM when appointments arrive or when a patron needs further assistance. Directs patrons to online support such as password reset forms or help desk email address for service requests received after-hours; assists patrons with using the photocopy machines, reader/printers, audiovisual and computer equipment.  E
  • Coordinates and schedules the library conference, lab, and study rooms utilizing LibCal, the online room scheduling system. Coordinates and troubleshoots issues related to LibCal with the vendor, Springshare. Maintains updated room reservation usage statistics; resolves and refers any scheduling conflicts to the Assistant Director as needed. E
  • Processes Course Reserve materials utilizing WMS. Maintains and updates reserve shelf and ensures that the materials are available in a timely manner. Maintains course reserve usage statistics and in collaboration with the Manager of Scholarly Communications, ensures compliance with copyright laws as they pertain to course reserves. E
  • Supervises the Information Commons during the evening hours (reference assistance, LibChat, IC student assistant supervision). Assists with the training of the Information Commons student assistants. E
  • Assists with iPad distribution and inform students of iPad use policy. Trains Circulation Desk assistants on handling iPad checkouts and returns. E
  • Provides assistance with document delivery services and directs and supervises the student assistant in this department. E
  • Applies and removes holds on delinquent library patron accounts; handles and processes daily library cash transactions; coordinates the student assistant tasks of shelf-reading and missing item searches. E
  • Maintains updated library hours for the website, handouts, and on the telephone voice recording. Creates a new schedule annually based upon the class and holiday schedules for the university. E
  • Ensures library security by maintaining ongoing communication with Campus Safety. Communicates any changes in the library closing times to Campus Safety and follows outlined procedures. Works with Campus Safety as building coordinator for Pearson Library and Preus Brandt Forum. E
  • Communicates updates regarding outstanding patron questions and student assistant progress from the evening shift via daily update emails to the Public Services Coordinator. Briefly meets in the time that the shifts overlap to communicate and follow up on updates verbally. E
  • Assists with circulation policy and procedure enforcement and formulation.
  • Oversees access to and ensure compliance with campus polices and external agreements with respect to the use of the Educational and Psychological Test Collections. E
  • Performs other duties as required to support the mission and function of the department/division.

         E = Essential Duties

KNOWLEDGE AND ABILITIES

KNOWLEDGE OF:

  • University organization, operations, policies, and objectives
  • Office procedures, methods, and equipment
  • Standards of practice for circulation services in an academic library
  • Effective supervision techniques
  • Library online catalog and circulation systems
  • Computer operating systems and productivity software
  • Emergency procedures
  • Word processing, database, publishing, and spreadsheet software; Microsoft Office programs (including Word, Excel, Visio, PowerPoint and Outlook).
  • Principles and procedures of records management
  • Principles and practices of business communication
  • Principles and practices of customer service and public relations
  • Interpersonal skills using tact, patience and courtesy.

 

ABILITY TO:

  • Interpret and apply general administrative and departmental policies and procedures
  • Coordinate daily operations of busy public service desks
  • Direct the work of student assistants
  • Develop and implement a comprehensive training program for student workers
  • Accurately maintain patron information in an integrated library catalog
  • Expeditiously process course reserve materials
  • Interpret and apply copyright regulations
  • Protect confidential information
  • Maintain library stacks in good order
  • Account for library cash receipts
  • Compile usage statistics
  • Provide courteous customer service
  • Interpret library and university policies to resolve patron disputes
  • Work effectively with other members of the ISS staff
  • Communicate effectively orally and in writing
  • Set priorities and manage multiple tasks
  • Work effectively with constant interruptions
  • Stay current in trends and practices in access services
  • Evaluate current services and recommend new services
  • Respond quickly, effectively, and appropriately to urgent/emergency situations
  • Work a flexible schedule that includes evenings and weekend 

MINIMUM QUALIFICATIONS:

Any combination equivalent:  A Bachelor’s degree from a recognized college or university and two years of responsible support experience in an academic library environment, or a Library Technical Assistant Certificate/Library Certification and two years genera clerical/customer service experience including one year of supervisory experience or training.

PREFERRED QUALIFICATIONS:

Experience in higher education

Academic library experience

Cash management experience

Experience with document delivery/interlibrary loan services

 

LICENSES/OTHER REQUIREMENTS:

None

WORKING ENVIRONMENT:

Office environment; constant interruptions; the position requires working one hour late during finals (six weeks per year), flexibility to adjust work schedule during special schedules and during the summer (summer work hours are typically 1pm-10pm Sunday through Thursday.) Typical schedule is 3PM – 12AM, Sunday – Thursday.

PHYSICAL ABILITIES:

Seeing to read appropriate written correspondence and a variety of materials; hearing and speaking to exchange information in person and on the telephone; dexterity of hands and fingers to operate a computer keyboard; sitting or standing for extended periods of time; pushing, pulling or lifting moderately heavy objects; climbing stepladders to retrieve materials; reaching overhead, above the shoulders and horizontally; bending at the waist, kneeling or crouching to retrieve materials.

Completed Application Packet includes:

•CLU Application

•Cover letter outlining your qualifications for this particular job

•Resume

 

Only complete packets will be forwarded to the search committee. Please submit your cover letter and resume by email tojobs@callutheran.edu, or mail to:

 

California Lutheran University

Human Resources, MC1100

60 W. Olsen Road

Thousand Oaks, CA 91360

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