The Robert E. Kennedy Library is the 2014 ACRL Excellence in Academic Libraries award winner. We are the first university library in California to receive the award since it was first given in 2000. We are the campus hub for information resources, integrating traditional library resources & technology to support the University’s evolving academic programs, research interests, & user needs.The OpportunityAccess Services facilitates Checkout desk functions that include borrowing, creating & managing your library records. We also provide access to course reserves, & interlibrary loan. We make sure books are in their proper places on the shelves. We manage library-wide lost & found, answer general questions, & keep the building open & safe. Access Services also boasts the most student employees of any library department. Under general supervision of the Access Services Manager, this position contributes to the fulfillment of the Course Reserves functions of this unit, as well as contributing to the overall services & programs of Access Services & the library.
- oversee daily course reserves operations
- consult with & provide assistance to faculty about course materials to be placed on reserve
- ensure that copyright requirements are met for all reserve items
- maintain reserve collection, e-reserves, & related Web pages; & administer Library Management System (LMS) reserve module
- staff the circulation desk & oversee daily circulation operations;
- check library materials in & out using LMS
- update & maintain the patron database; prepare circulation reports; follow-up on overdue materials & collect fines
- handle lost & damaged materials
- oversee stack maintenance
- assist patrons in finding materials & with questions related to circulation policies & procedures
- resolve patron problems related to circulation functionsLSS III The incumbent will have oversight for database maintenance. It will develop, implement, & edit patron data, checks for database cataloging errors, & inspects the LMS for check-out & check-in errors. It will also coordinate all billing of lost books & overdue fines for LINK+, Circulation, Course Reserves & Poly Connect for Cal Poly & other community users. This position also will keep statistics on the processing of print & electronic reserve materials, & be responsible for developing innovations that will improve course reserves management.LSS IV
The incumbent will provide extensive functional support for the LMS circulation module. It will represent the library on CSU Library system wide committees & work closely with a team of library technical & functional staff to thoroughly review technical documentation to determine system & business process impacts, develop & perform scenario testing, update LMS business process guides, & notify library staff of changes through various communication methods. With oversight for implementations, maintenance, modifications, customizations, configuration, & enhancements in the circulation module, this position will work closely with other technical & functional staff to develop, test, implement, & edit data, including loan rules & patron database updates, participate in reviewing & supporting system improvement initiatives & technology efforts, & perform regular data integrity audits.
Required qualifications Classification level will be determined by experience & background of selected candidate
- Demonstrated expertise/strong ability to gain expertise (LSS III)/Comprehensive knowledge (LSS IV):
- Of automated academic library programs, online resources, databases & systems, especially circulation department modules to perform assigned duties, technical work &/or assist patronsWorking (III)/Thorough (IV):
- Knowledge of/ability to quickly understand the library collection & its organization, as well as classification schemesThorough (III)/Comprehensive (IV):
- Knowledge of/ability to quickly learn institution’s & library’s policies & practices associated with the ethical use of & access to library & on-line resourcesStrong (III)/Effective (IV):
- Communication & interpretive skills to be able to interview patrons regarding their information needs & guide them in the use of more complex library & on-line resourcesWorking (III)/General (IV):
- Knowledge of financial procedures & processes, & ability to apply this knowledge to track & monitor departmental expenditures, patrons accounts, student payroll, office supplies & contribute to the annual budget planning processWorking (III)/Comprehensive (IV):
- Knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright & intellectual property protection & the ability to source, apply, explain & escalate issues with such policies & standards to avoid potential violationsWorking (III)/Demonstrated (IV):
- Knowledge of/ability to quickly learn University infrastructure, policies & procedures
- Ability to initiate, establish & foster communication & teamwork by maintaining a positive, cooperative, productive work atmosphere in & outside the University with the ability to establish & maintain effective working relationships within a diverse population & with those from various cultural backgrounds
- Customer service experience requiring a high level of diplomacy & professionalism
- Computer skills & demonstrated ability to use a variety of standard computer applications including word-processing, spreadsheets, databases, presentation software, on-line systems, Internet & online calendaring & email to perform technical work or assist patrons
- Organizational & time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating & time-sensitive deadlines
- Ability to investigate & research more complex problems, including analyzing & interpreting information
- Strong written & verbal communication skills to be able to prepare & compile information in an organized manner & prepare & present library reports on library resources to library patrons, faculty, staff, students
- Thorough knowledge of external on-line databases, system & resources, including the ability to perform complex on-line searches
- Thorough knowledge of English grammar, spelling & punctuationLSS IV ADD’L REQUIRED QUALIFICATIONS:
- Comprehensive knowledge of all aspects of lead work direction including assisting in employee selection, training, reviewing work & work assignments, workflows & establishing priorities, providing input to performance evaluations & promoting teamwork to optimize effectiveness
- In-depth functional knowledge & experience with at least one Library Management System module, preferably circulation
- General knowledge of library bill of rights & code of ethics
- Ability to participate in long range planning through the collection, organization, analysis & interpretation of data & information
- Excellent communication skills; ability to effectively communicate information in a clear & understandable manner, both verbally & in writing
- Demonstrated skills in an institutional/educational environment utilizing a customer-orientated and service centered attitude.
- Associate level degree or equivalent education with emphasis on specialized technical computer skills.
- Prior library experience including working in an academic library’s Access Services department.
- Ability to articulate a genuine enthusiasm and interest for the position.
- Prior experience supervising students and/or other staff.Experience (LSS III)/Demonstrated (LSS IV):
- Experience with circulation module of Innovative Interfaces Inc and/or ExLibris integrated library systems.
How to apply
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #103688. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources.
About Cal Poly
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer/minorities/females/
Cal Poly is located in San Luis Obispo, along the beautiful central coast of California, with easy access to the ocean, mountains, and wine country. Halfway between Los Angeles and San Francisco, south of Monterey and Big Sur, San Luis Obispo offers a vibrant, culturally rich small-town community in an extraordinary setting.