Manager, Systems & Digital Services – The University Library of King Abdullah University (Saudi Arabia)

Organization: The University Library of King Abdullah University
of Science and Technology
Job Location: Saudi Arabia
Job Title: Manager, Systems & Digital Services
Close Date: August 31, 2015
Application Url: http://www.kaust.edu.sa/employment.html

Job Summary: The Manager of Systems and Digital Services provides
vision and leadership for information technology systems and digital
services at the University Library.  The Manager guides and oversees
all library information systems and applications by managing a
department that includes repository services, integrated library
system services, web development, and application integration. The
Manager is also responsible for identifying and developing new
programs and services in response to our community’s changing needs
and in consideration of technology change and development. S/he also
serves as our chief liaison with KAUST’s Information Technology
office. This position requires excellent communication skills and the
ability to manage teams, lead projects, and collaborate with students,
staff, faculty and corporate partners. The Manager reports to the
Library Director and is part of the Library’s management team.

Major Responsibilities:
– Provides vision and leadership in managing the Library’s systems and
digital services to support our commitment to innovation, expanded
access, and efficiency through the use of technology.
– Participates in the development of a shared vision for the
University Library’s future that supports the mission of the
University and responds to the changing information needs of the KAUST
community; participates in system-wide planning, policy development,
resource allocation, and personnel management.
– Creates and articulates an evolving technology strategy to support
that vision with ongoing input from key stakeholders at all levels of
the organization and throughout the University.
– Develops and assesses services and programs in response to this strategy.
– Oversees the management and operations of the systems and digital
services department: hires, directly or indirectly supervises and
evaluates staff; plans, organizes, prioritizes, and reports on the
work of the division; prepares and manages annual budget and
identifies resource requirements for short- and long-term needs to
ensure adequate services and support.
– Sponsors and/or leads cross-unit functional projects to ensure goals
and projects are completed according to scope, timeline and budget.
– Ensures the development of and adherence to IT policies and
procedures, service level agreements and other documents that
establish and/or maintain an optimal standard of service for IT
operations.
– Serves as the Library’s liaison with University IT and other
technology units on campus; ensures the smooth operation of library
systems and coordinates cloud system support and integration with
internal and external partners. – Fosters professional development of
staff to meet the challenges of a rapidly changing environment;
actively supports a workplace culture that values and promotes
work-life balance.
– Represents the interests of the University Library in regional and
international initiatives; seeks partnerships and collaborative
technology opportunities.
– Contributes to and is active in international meetings, conferences,
and workshops, reviews professional literature and networks with
professional colleagues outside the University to stay informed about
technology developments and trends.
– Performs other duties and undertakes special projects as assigned.

Technical Skills:
– Experienced in information technology, including experience leading
and managing information technology operations;
– Experience supervising, developing, and mentoring information
technology professionals;
– An excellent grasp of advanced information technologies and their
application, including an awareness of technological capacities,
current developments and trends;
– Detailed knowledge of project management techniques and a
demonstrated ability to estimate scope of a project and bring it to
completion on time and budget;
– Knowledge of and ability to plan for integration of IT systems and
services (departmental and enterprise);
– Ability to effectively communicate technical issues and solutions to
a diverse set of stakeholders.

Non-Technical Skills or Attributes:
– A flexible, but decisive, approach to problem-solving; demonstrated
leadership style that promotes teamwork,
– Multi-channel communications and consensus building;
– ability to work independently and as a member of a team;
– Demonstrated commitment to providing outstanding customer service to
internal and external constituencies.

Required Education:
Required:   BA/BS (computer science or related field preferred) or
equivalent education and experience.
Preferred:   MLS or MLIS degree from an ALA-accredited program and/or
advanced degree in subject discipline

Required Experience:
Required: Five years of progressively responsible experience in
information technology, including experience leading and managing
information technology operations; experience supervising, developing,
and mentoring information technology professionals; a broad view of
library and university technology issues; a flexible, but decisive,
approach to problem-solving; demonstrated leadership style that
promotes teamwork, multi-channel communications and consensus
building; an excellent grasp of advanced information technologies and
their application, including an awareness of technological capacities,
current developments and trends; detailed knowledge of project
management techniques and a demonstrated ability to estimate scope of
a project and bring it to completion on time and budget; knowledge of
and ability to plan for integration of IT systems and services
(departmental and enterprise); ability to effectively communicate
technical issues and solutions to a diverse set of stakeholders;
ability to work independently and as a member of a team; demonstrated
commitment to providing outstanding customer service to internal and
external constituencies.

Preferred: Prior experience working in an academic research library,
library consortium, or library services organization; prior higher
education experience; significant participation in professional
associations and/or relevant publications demonstrating leadership in
library, university, national and international programs and
initiatives; successful record of developing and initiating new
programs.

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