Library Services Specialist III, Lead Library Evening/Night & Weekend Services Specialist
*Note, position available is for the Lead Library Night Specialist and will include working between the hours of 10pm-2am Sunday-Thursday. This position will have a set and regular schedule during the academic year, but rotate to an alternate schedule during academic break periods due to library operational hours. 1 position available.
Access Services comprises the Circulation, Stacks Maintenance, and Course Reserves functions of the library. Under the general direction of the Manager of Access Services, the incumbent in this position is a member of the Access Services team and in coordination with Access Services staff, is responsible for providing lead oversight of the more complex and/or specialized technical and paraprofessional Library Access Services functions on weekday and weekend afternoon, evening, and night shifts during the academic year. Activities during shift include: staffing the circulation desk and/or maintaining circulation operations; supervising Access Services student assistants, opening and closing the building; monitoring public areas of the building, interacting with library patrons to maintain a positive and safe environment, and noting problem areas and communicating them to supervisors and University Police; checking library materials in and out using library systems; updating and maintaining the patron database; overseeing student shelving; assisting patrons in finding materials, and with questions related to circulation policies and procedures; and resolving patron problems.
This position will also provide support to the Access Services department during particularly busy times of the academic year; will provide backup to Access Services staff for planned and unplanned absences; and provide additional support as needed on special projects.
Minimum Qualifications (Staff Only)
High school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education.
- Thorough knowledge of & ability to interpret overall library policies & procedures & an in-depth knowledge of library operations, policies & procedures pertaining to assigned functional area, including a solid understanding of individual work functions & the ability to adapt work procedures.
- Working knowledge of library collection & its organization, as well as classification schemes. Demonstrated expertise in creating & correcting bibliographic records.
- Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.
- Thorough knowledge of library policies & practices associated with the ethical use of & access to library & on-line resources.
- Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright & intellectual property protection and the ability to interpret & apply them, as well as explain them to patrons, to ensure compliance.
- Demonstrated expertise in using library automated system(s), especially subsystem(s) pertaining to the functional area, including database maintenance.
- Ability to investigate & research more complex problems, including analyzing & interpreting information.
- Working knowledge of library accounting & budget procedures & allocation processes, & ability to apply this knowledge to assist in handling vendor accounts & the budget process.
- Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow & establishing priorities, reviewing work, providing input to performance evaluations & promoting teamwork to optimize effectiveness. Working knowledge of or ability to quickly learn campus human resource practices & payroll procedures.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to use tact & diplomacy to effectively handle a broad range of high level & sensitive interpersonal situations with diverse personalities & to respond appropriately to conflicts and problems.
- Ability to initiate, establish & foster communication & teamwork by maintaining a positive, cooperative, productive work atmosphere in & outside the University with the ability to establish & maintain effective working relationships within a diverse population & with those from various cultural backgrounds.
- Ability to work independently with little instruction; take initiative, anticipate problems & solve issues in a timely manner.
- Ability to work independently using relevant knowledge to determine the best course of action & to respond appropriately & calmly to unexpected events or problems.
- Strong communication & interpretive skills to be able to assist in resolving patron problems & complaints, assess patron information needs, & orient & guide patrons in use of more complex library & on-line resources both verbally & in writing.
- Ability to use judgment in interpreting access services policies & procedures & apply them accurately in performing work functions, as well as the ability to evaluate procedures & recommend changes.
- Excellent communication skills; ability to effectively communicate information in a clear & understandable manner, both verbally & in writing.
- Thorough knowledge of English grammar, spelling and punctuation.
- Ability to interpret, communicate and apply policies and procedures.
- Demonstrated ability to maintain a high degree of confidentiality.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, internet as well as online calendaring and email.
- Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
Preferred Qualifications / Skills
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
- Associate’s level degree or equivalent education.
- Prior library operations experience including working in an academic library’s Access Services department.
- Prior experience supervising students and/or other staff.
- Experience with Innovative system(s)/software.
How to apply
To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #103834. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer/minorities/females/vet/disability.