The California Digital Library (CDL) is hiring a Service & Outreach Manager to promote access to and awareness of a world-class collection of historical and primary source digital materials, aggregated at the statewide and national level through our services. Your enthusiasm and expertise will be put to work helping us share the remarkable, one-of-a-kind collections held by California’s cultural heritage institutions and create an engaging online environment for research, teaching, and exploration.
About the position
As a member of the CDL’s Publishing & Special Collections group, the Service & Outreach Manager will support a product portfolio comprised of the Online Archive of California (OAC), Calisphere, and associated services such as the UC Shared DAMS. We are committed to helping institutions of varying sizes and technical infrastructure leverage these services in order to expand access to their collections within California and beyond. Working within cross-functional development and operations teams, the position will:
- serve as a product and service liaison with contributors, end-users, and other constituents,
- design and coordinate marketing and outreach programs to promote broad awareness of the portfolio, and
- provide technical consultation and support for users of the products/services.
Our team continually seeks new and creative ideas for supporting our constituents. This position has the potential to develop fresh approaches to our work, including involvement in core activities such as:
- designing and working with the development/operations team to implement new user features on product websites,
- providing consultation and training for existing contributors to support continued use of the services and conducting outreach with new contributors to help them publish content in OAC and Calisphere,
- conducting marketing campaigns to promote the visibility of new collections, and
- evaluating the use of the services, through a periodic review of usage data analytics and an impact assessment study.
Who we’re looking for
The ideal candidate for this position is passionate about working with cultural heritage organizations to promote broad public access to their research collections. We’re looking for a candidate who is flexible, resourceful, and excited about new technologies and their potential applications for teaching, learning and scholarship. The candidate must have excellent analytical abilities and be a self-starter with solid project and time-management practices. Strong communication and interpersonal skills are essential, as this position will work closely with both technical and programmatic staff across CDL, as well as the varied contributors and end-users of our services.
About the Publishing & Special Collections Group
The Publishing & Special Collections Group develops and maintains production services that enable robust access to the unique digital assets of the University of California and beyond. The group supports collaboration between libraries, archives, and museums throughout the State of California to provide access to a world class digital collection that serves an array of end users, from researchers and scholars to students and the general public. It also provides the University of California scholarly community with innovative digital publication and distribution opportunities through the development of advanced technologies and creative partnerships. Its portfolio of services include OAC, Calisphere, eScholarship, UC Open Access Policy Tools, and the UC Shared DAMS. Learn more: http://www.cdlib.org/services/access_publishing/.
About the California Digital Library
CDL is a collaborative effort of the ten campuses of the University of California. As a UC systemwide library, CDL provides services to and on behalf of the UC system in partnership with the UC campus libraries. As a globally-connected digital library, CDL occupies a unique position between the local UC campuses and the global digital library infrastructure. The primary user base for CDL services and programs includes UC faculty, students, and library staff. CDL is a unit within the UC Office of the President, has a staff of 70+ and is located in downtown Oakland. Learn more at http://www.cdlib.org.