For a full job description, and to apply, visit: https://www.usfjobs.com/postings/9575
I. General Access Services Department Duties and Responsibilities:
a. Maintains an in depth knowledge of all Access Services (e.g., Circulation and Reserves) procedures and assists patrons at the desk during scheduled hours.
b. Schedules adequate staff (under the supervision of the Department Head) and student desk coverage to maintain Access Services service levels and internal processes during hours of operation.
c. Trains and supervises staff and student employees in proper Access Services policies, processes and procedures.
d. Sees that lost / missing / billed / paid items are put through reorder process in a timely manner. Is the primary contact for library online fee and fine payments processing.
e. Sees that Special Access and Proxy applications are processed in a timely and accurate manner.
f. Sees that all Access Services notices are sent in a timely manner (i.e. overdues,
fines, bills, statements of charges, etc.)
g. Maintains Access Services equipment (i.e. computer hardware, printers, group study room supplies etc.), reports problems to proper authority and makes recommendations to Department Head. Acts as primary contact for Securitas, the library gate service company and 3M for book security systems.
h. Works with the Systems Librarian, USF Information Technology Services staff and colleagues at the Zief Law Library to maintain accurate, current patron database records. In addition alerts Systems Librarian to problems and / or discrepancies relating to other aspects of the Circulation module and other components of the library ILS.
i. Articulates, enforces and adapts University and Gleeson Library / Geschke Learning Center policies.
II. Administrative duties and responsibilities:
a. Assists Department Head in maintaining departmental financial records including making departmental deposits.
b. Prepares departmental student payroll including completion of all forms needed. Maintains working relationship with Payroll and HR with respect to student employment issues and trends. Acts as the point person for student eTimesheets.
c. Participates in interviewing and recommending candidates for vacant departmental positions. Assists Department Head in completing the hiring process.
d. Sees that all newly hired departmental staff complete the library’s staff orientation program. This includes the setting up of an e-mail account and requesting access to library and University systems.
e. Completes in annual student employee work performance review process and payroll reporting and hourly pay adjustment requests to department head.
f. Works with the Stack Supervisor to see that the stacks management (e.g. 24-hour shelving) functions involving student workers are carried out accurately and efficiently. This includes determining which Stack students would make the best candidates for Circulation / Reserves desk training.
g. Attempts to resolve disputes and / or complaints involving library policies and patron behavior.
h. Maintains a working knowledge of the University’s Information systems (e.g. Banner) necessary to provide patron services.
i. Maintains a working knowledge of the University’s Human Resources and Alumni / Development (Banner) systems.
j. Attends Department Head (LLT) meetings and other USF meetings in the absence or at the request of the Department Head.
k. Maintains the library’s staff schedule and calendars (e.g. web, outside post, voicemail) seeing that they are posted in a timely fashion and is up-to-date.
l. Assists the Department Head in preparing budget requests, monthly and annual reports and other projects and reports as requested. Leads the completion of regularly scheduled and ad hoc department statistical reports (e.g. the collection and reporting of general circulation statistics, ILL stats with the ILL supervisor etc.).
m. Alerts Department Head when corrective action with a departmental student employee is needed.
n. Works with the Department Head to develop new policies, procedures and goals leading to a more efficient and current Access Services Department operation.
o. Maintains currency and accuracy of all Departmental manuals and documents.
p. Responsible for departmental operations in absence of Department Head.
III. Other duties and responsibilities:
a. Acts as the primary contact for routine maintenance calls to USF’s facilities management department.
b. Responsible maintaining library consortia relationships (e.g. Link+ and Inter-Library Lending) in the absence of the ILL/Link+ coordinator.
c. Serves on Library and USF committees as requested.
Performs other duties as assigned.
Equivalent of 5 years performing work relevant to the position in a college or university library preferred, including knowledge of basic Circulation / Reserves routines in an automated ILS environment (e.g. Innovative Interfaces Sierra). Four years of higher education (120) units or equivalent. Excellent written and verbal communication skills. Excellent computer skills including knowledge of Microsoft Word and experience in using the Internet. Excellent interpersonal skills including ability to work with a diverse group of people as well as ability to exercise judgment, tact and courtesy in responding to public needs and employee concerns. Must possess excellent organizational skills including ability to maintain records with great attention to detail. Should be self-motivated, flexible and capable of working independently with a minimum of supervision. Must be able to proactively respond to challenges and initiate creative problem-solving techniques.
Monday – Friday, 7:00 AM – 3:00 PM. Hours are subject to change, e.g. during holiday interim, intersession, summer session and final examination periods, in case of absence of regularly scheduled personnel or other operational needs as they arise.
The University of San Francisco is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco’s first university, and its Jesuit Catholic mission helps ignite a student’s passion for social justice and a desire to “Change the World From Here.” For more information, visit www.usfca.edu.
The University is an equal opportunity institution of higher education. The University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, gender expression, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.