Bulletin #170125; 12/06/17
Research & Instructional Services Assistant
Library Services Specialist III, #170125
University Library
Salary Range: $3,371-$5,953/Monthly
Work Schedule: Full-time, Sunday – Thursday, 12:00 pm – 9:00 pm; non-exempt position; Scheduled work hours may be adjusted to meet special operational needs of the University Library and User Services including late evenings and weekend hours; temporary appointment expires on or before one year from date of hire; may be extended, may become permanent.
Essential Functions: Under the general supervision of the Research Services Coordinator, the Research and Instructional Services Assistant performs assigned tasks in support of the University Library¿s User Services unit. Incumbent will supervise the Student Research Consultants (SRCs) which includes: hiring; training; scheduling; coordinating/reassigning missed shifts; checking and confirming timesheets; evaluating and updating SRCs on relevant policies and procedures; and assist with the development and assessment of the student research consultation service. The incumbent will: provide research assistance to patrons in person, over the telephone, and online; refer patrons to a librarian for more in-depth or specialized subject instruction; and advise on search strategies and techniques, Incumbent is also responsible for: collecting and analyzing research and instructional services statistics; supporting other related library services and programs; and providing general library tours and orientations.
Required Qualifications & Experience: Four years of related library and/or clerical experience, or an equivalent combination of experience and education which has provided familiarity with library discovery services and databases. Must possess: experience with standard office software (MS Office and web applications); basic knowledge of library terminology and bibliographic forms and structures; good interpersonal skills; and demonstrated proficiency in English grammar, punctuation and spelling. Ability to: supervise, train and motivate employees; clearly communicate verbally and in writing; work well under pressure; work independently; adjust priorities when necessary; quickly learn and apply policies and procedures related to assigned functional work area; perform standard arithmetic operations with speed and accuracy; and work under minimal supervision to perform assigned work. Demonstrated interest and ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.
Special Desired Qualifications: Bachelor’s degree from an accredited four year college or university; at least one year of supervisory experience; demonstrated experience working with article databases, online catalogs, and information resources; and knowledge of principles of and concepts of peer-to-peer pedagogy.
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